Claims Adjuster - Captive PD
Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Customer Service
Overview:
Established in 1989, National Interstate is one of the leading specialty property and casualty insurance companies in the country. We offer more than 30 different insurance products, including traditional insurance, innovative alternative risk transfer (ART) programs for commercial companies and insurance for specialty vehicle owners. We are able to provide innovative and customized insurance products because of the talented and dedicated members of our team. National Interstate employs over 600 employees in offices in Northeast Ohio, PA, HI, and MO.
Responsibilities:
Summary
Investigate liability and settle claims within captive account specifications, involving primarily first and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines, with the goal to eventually handle some injury claims.
Main responsibilities include:
Initiate the investigation of new claims, make liability decisions, evaluate and negotiate settlements of collision, specified perils, property damage, and eventually some bodily injury losses as appropriate. Manage and oversee the work of outside adjusters, appraisers and experts. Establish contact with the insured and claimant within established protocol. Recognize coverage issues and bring them to the attention of their supervisor. Develop basic understanding of liability and coverage principles. Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation. Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods. Summarize and make recommendations for disposition of claims in excess of the individual settlement authority. Audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices. Consult with supervisor for guidance on the use of outside experts. Communicate settlements and reserve increases to insured's as required by specific account specifications and provide ongoing communication to the insured on all aspects of the claim. Prepare and present occasional status reports in person and by telephone conference at the request of the insured. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information. Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints. Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines. Maintain state license by completing continuing education coursework and/or work towards a claims designation. Handle small claim suits as needed. Other duties as assigned by the claims supervisor.
Qualifications:
Bachelor's degree and a minimum of 1 year of experience handling first party physical damage and disputed liability claims, or equivalent experience. Commercial auto and multi-state experience is helpful. Claims designation and/or state licensing is a plus. Strong verbal and written communication skills. Working knowledge of Microsoft Word, Excel, and Outlook. Ability to learn new programs. General knowledge of Internet use, search functions, and research. Ability to read and interpret insurance policies, state laws and regulations, and vehicle and property appraisals and invoices. Strong analytical skills. Required to participate in after-hours emergency phone rotation in one week increments 1 to 2 times a year.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Additional classifications: Customer Service
Overview:
Established in 1989, National Interstate is one of the leading specialty property and casualty insurance companies in the country. We offer more than 30 different insurance products, including traditional insurance, innovative alternative risk transfer (ART) programs for commercial companies and insurance for specialty vehicle owners. We are able to provide innovative and customized insurance products because of the talented and dedicated members of our team. National Interstate employs over 600 employees in offices in Northeast Ohio, PA, HI, and MO.
Responsibilities:
Summary
Investigate liability and settle claims within captive account specifications, involving primarily first and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines, with the goal to eventually handle some injury claims.
Main responsibilities include:
Initiate the investigation of new claims, make liability decisions, evaluate and negotiate settlements of collision, specified perils, property damage, and eventually some bodily injury losses as appropriate. Manage and oversee the work of outside adjusters, appraisers and experts. Establish contact with the insured and claimant within established protocol. Recognize coverage issues and bring them to the attention of their supervisor. Develop basic understanding of liability and coverage principles. Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation. Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods. Summarize and make recommendations for disposition of claims in excess of the individual settlement authority. Audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices. Consult with supervisor for guidance on the use of outside experts. Communicate settlements and reserve increases to insured's as required by specific account specifications and provide ongoing communication to the insured on all aspects of the claim. Prepare and present occasional status reports in person and by telephone conference at the request of the insured. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information. Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints. Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines. Maintain state license by completing continuing education coursework and/or work towards a claims designation. Handle small claim suits as needed. Other duties as assigned by the claims supervisor.
Qualifications:
Bachelor's degree and a minimum of 1 year of experience handling first party physical damage and disputed liability claims, or equivalent experience. Commercial auto and multi-state experience is helpful. Claims designation and/or state licensing is a plus. Strong verbal and written communication skills. Working knowledge of Microsoft Word, Excel, and Outlook. Ability to learn new programs. General knowledge of Internet use, search functions, and research. Ability to read and interpret insurance policies, state laws and regulations, and vehicle and property appraisals and invoices. Strong analytical skills. Required to participate in after-hours emergency phone rotation in one week increments 1 to 2 times a year.Estimated Salary: $20 to $28 per hour based on qualifications.
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