mpowered by CU Interface
The Relationship Manager will work primarily on-site at the CU-Interface headquarters in Richfield, Ohio.
Successful candidates will demonstrate exceptional communication, relationship building, and problem-solving skills with a focus on being results oriented.
The ability to work in a fast-paced professional environment with strong attention to detail is essential.
You will be fully engaged and busy from day one! We offer a competitive compensation package, as well as opportunities for growth, development, and advancement.
You will act as the first point of contact with assigned credit union clients.
Working both independently and cooperatively with support and development team members, you will answer credit union queries with the goal of increasing client satisfaction.
This role will entail answering client tickets, phone calls, requests for assistance, and document preparation.
You will leverage your communication skills to identify and address credit union client needs and ultimately contribute to building long-term relationships with your client portfolio.
If you enjoy consulting with clients for mutual success and client satisfaction, then this is the role for you!Who We AreCU-Interface is a premier Credit Union data processing provider.
Our cutting-edge software solution empowers non-profits with the same world-class services as the largest banks.
Behind the scenes, our office is casual and open with less than 30 employees.
We are a boutique provider, partnering with forward-thinking credit unions who keep pace with upcoming technology and services.
Job Role and Responsibilities Become an expert in the mpowered core data processing systemInteract with programmers and network engineers to achieve client successDemonstrate exceptional customer service and communication over the phone, by email, and in-person and virtual consultationDemonstrate a strong sense of urgency and problem-solving skillsManage a portfolio of assigned credit union clientsProcess, manage, and track client issues and inquiries using a help desk ticketing systemPerform other related duties as assignedSchedule:
8-hour shift, 9:
00-6:
00 pm M-F with Saturday morning rotationWork location:
In-Person (WFH flexibility on Wednesdays)Travel:
up to 6-weeks of travel annually for on-site client visits and conversionsBenefits Include:
100% of employee Medical, Dental, Eye and Life Insurance premiums50% of family premiums (rates available during interview process)401(k) plus 5% company matchPaid federal holidays plus 3 weeks Paid Time Off (26 days)Ongoing education assistance (required)Tuition reimbursementHybrid work schedule, Family-friendly flexibilityStarting salary of $65,000 - $75,000 plus benefitsPerformance based bonusFree in-office snacks and beveragesWhat You Bring to the Team:
Education:
High school diploma (or equivalent) Computer Skills:
Proficient in MS Word, Excel, Outlook Excellent organizational, written, and verbal communication skillsPreferred
Experience:
3-5 years Relationship or Account ManagementHelp Desk Software experienceDue to the nature of our business a thorough background check and analysis will be required.
About the Company:
mpowered by CU InterfaceWebsite:
https:
//cuinterface.
isolvedhire.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
Successful candidates will demonstrate exceptional communication, relationship building, and problem-solving skills with a focus on being results oriented.
The ability to work in a fast-paced professional environment with strong attention to detail is essential.
You will be fully engaged and busy from day one! We offer a competitive compensation package, as well as opportunities for growth, development, and advancement.
You will act as the first point of contact with assigned credit union clients.
Working both independently and cooperatively with support and development team members, you will answer credit union queries with the goal of increasing client satisfaction.
This role will entail answering client tickets, phone calls, requests for assistance, and document preparation.
You will leverage your communication skills to identify and address credit union client needs and ultimately contribute to building long-term relationships with your client portfolio.
If you enjoy consulting with clients for mutual success and client satisfaction, then this is the role for you!Who We AreCU-Interface is a premier Credit Union data processing provider.
Our cutting-edge software solution empowers non-profits with the same world-class services as the largest banks.
Behind the scenes, our office is casual and open with less than 30 employees.
We are a boutique provider, partnering with forward-thinking credit unions who keep pace with upcoming technology and services.
Job Role and Responsibilities Become an expert in the mpowered core data processing systemInteract with programmers and network engineers to achieve client successDemonstrate exceptional customer service and communication over the phone, by email, and in-person and virtual consultationDemonstrate a strong sense of urgency and problem-solving skillsManage a portfolio of assigned credit union clientsProcess, manage, and track client issues and inquiries using a help desk ticketing systemPerform other related duties as assignedSchedule:
8-hour shift, 9:
00-6:
00 pm M-F with Saturday morning rotationWork location:
In-Person (WFH flexibility on Wednesdays)Travel:
up to 6-weeks of travel annually for on-site client visits and conversionsBenefits Include:
100% of employee Medical, Dental, Eye and Life Insurance premiums50% of family premiums (rates available during interview process)401(k) plus 5% company matchPaid federal holidays plus 3 weeks Paid Time Off (26 days)Ongoing education assistance (required)Tuition reimbursementHybrid work schedule, Family-friendly flexibilityStarting salary of $65,000 - $75,000 plus benefitsPerformance based bonusFree in-office snacks and beveragesWhat You Bring to the Team:
Education:
High school diploma (or equivalent) Computer Skills:
Proficient in MS Word, Excel, Outlook Excellent organizational, written, and verbal communication skillsPreferred
Experience:
3-5 years Relationship or Account ManagementHelp Desk Software experienceDue to the nature of our business a thorough background check and analysis will be required.
About the Company:
mpowered by CU InterfaceWebsite:
https:
//cuinterface.
isolvedhire.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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